DeadheadDesk runs two narrow, relentlessly monitored AI agents on your brokerage's worst email loops — spot-quote response and carrier track-and-trace — wired into your TMS, with your reps approving everything. Because your after-hours desk shouldn't be one.
No autonomous sending. Every quote gated by your reps. Real pricing below — no "contact us."
Inbound · quotes@yourbrokerage.com
Agent worklog
THIS IS A SCRIPTED DEMO WITH SAMPLE DATA. THE PRODUCTION AGENT RUNS AGAINST YOUR TMS + RATE FEED. TYPICAL WALL-CLOCK: 60–120 SECONDS. MULTI-STOP, VAGUE EQUIPMENT, AND LOW-CONFIDENCE EXTRACTIONS ALWAYS ROUTE TO A HUMAN.
We mystery-shopped real brokerages with realistic quote requests. The median reply took over four hours — and after-hours requests mostly died in the inbox. The desk answers in about 90 seconds, around the clock.
SOURCE: DEADHEADDESK RESPONSE-TIME STUDY (MYSTERY-SHOP SAMPLE). GET YOUR OWN NUMBER FREE — RESPONSE-TIME AUDIT.
The burn
The fix
Nothing auto-sends on day one. Every quote routes to a rep for one-click approval, with confidence scores and margin-rule guardrails. Autonomy is earned lane by lane — and you set the ladder.
The burn
The fix
Every agent runs inside an eval harness: nightly regression tests against a corpus of real freight emails, drift alarms, and silent-failure alerting. When something breaks, we know before you do — by contract.
The burn
The fix
This is a managed service, not a handoff. The retainer covers maintenance forever: carrier format changes, TMS API breakage, model upgrades. A named human answers the phone. His story is on the About page.
The burn
The fix
Pricing is on this page, in dollars: $2,500 pilot, $7,500 setup, $2,000/month including 500 processed items, $1.50 each after. A weekly report tells you what the desk did — denominated in loads and dollars, not vibes.
Reads inbound quote requests, pulls your lane history from the TMS and live market rates, drafts a priced reply under your margin rules, and holds it for a rep's one-click approval. Logged to the TMS, every time.
| Reads | EMAIL · TMS · DAT/GREENSCREENS |
| Drafts in | ~90 SEC |
| Auto-sends | NEVER ON DAY ONE |
Sends scheduled carrier check-ins by email and SMS, parses the messy replies, updates load status in your TMS, and escalates only the exceptions — late, silent, location mismatch, or a double-brokering red flag.
| Replaces | CHECK CALLS · RE-KEYING |
| Escalates | EXCEPTIONS ONLY |
| Fraud posture | RED-FLAGS DOUBLE-BROKERING |
Built for your stack
RUN A DIFFERENT TMS? CHECK FIT — WE QUALIFY HARD AND SAY NO WHEN IT WON'T WORK.
40
$250
4.0 hrs
Estimated annual margin at risk from slow + after-hours misses
$—
ILLUSTRATIVE MODEL: WIN-RATE DECAY VS. RESPONSE LATENCY + AFTER-HOURS BLACKOUT. EDIT EVERY ASSUMPTION ON THE PRICING PAGE.
Your reps are asleep. Your competitor's reps are asleep. The desk is not. By 1:49 the draft is priced from your lane history and waiting in the morning approval queue — or, if you've earned up the trust ladder on that lane, already sent.
01:47:12
Inbound: "need a dry van rate chi to atl, picks friday"
01:47:58
Lane history pulled · market checked · margin rules applied
01:48:41
Draft: $2,140 all-in · queued for approval · logged
Week 1
One inbox, one lane. We map your margin rules, TMS, and rate feed. Pilot fee credits to setup.
Week 2
Email webhooks, TMS connector, rate API. Nothing touches a customer yet.
Week 3
The agent drafts on your real email — silently. You grade it. We tune against your corrections.
Week 4
Reps approve every send. Go/no-go decision on hard before/after metrics, not feelings.
Pricing, in public, like adults
$2,500 PILOT (CREDITED) · $7,500 SETUP · $2,000/MO INCL. 500 ITEMS · $1.50/ITEM AFTER
Two years living in a truck with my dad — an owner-operator — counting every penny off saved receipts at the end of each week. I know what a deadhead mile costs because I watched it come out of our grocery money. DeadheadDesk exists so the small brokerages keeping owner-operators like him loaded can answer faster than the mega-brokers, without hiring a night shift they can't afford.
You get my direct email and my cell. When something breaks at 2 AM, the monitoring pages me — not you.
— JACOB MORGAN, FOUNDER · THE WHOLE STORY
Run the 30-day pilot on one inbox. Hard before/after metrics decide — not a sales deck.